Be Friendly

• People like to work with people they like.
• A genuine smile and a positive attitude goes a long way.
• Respect everyone — you can learn from everyone.

Be Collaborative

• Work hard to build concensus among stakeholders.
• Be willing to compromise.
• If you don’t agree with an idea, suggest creative alternatives that can incorporate the idea in different ways.

Be a Great Listener

• What does the user really need?
• It’s not what you want — it’s what they want.
• Listen objectively. Ask open ended questions. Allow everyone the opportunity to speak.

Deliver Some Early Pieces Quickly

• Lets your user know you’ve been listening.
• Gives users an opportunity for feedback.
• Keeps the conversation going in a positive direction.